General Questions
Yes! Pedal Commander only gives you the performance reserved by the manufacturer. It will only be switched on when you really need the power and will not push your vehicle beyond its original safety measures.
When a dealership does any kind of work or repair, they run a scan on the vehicle's computer to see if anything has been changed. Other aftermarket tuners and programmers will leave "flags" on the ECU after they've been installed, and will remain even after they've been removed. These digital footprints are what causes dealerships to void any kind of claim or maintenance program.
Pedal Commander is 100% UNTRACEABLE by dealerships because it doesn't leave these "flags" on your ECU. Before going in for service, just make sure you turn the unit off and tuck it out of sight and you're good to go!
If you're going in for any kind of repair or problem, we recommend removing the unit just to be safe because when a dealership starts running diagnostics, they look for things like this to avoid a warranty payout.
Pedal Commander dos not increase horsepower, but it gives you complete customization control over how you want your gas pedal to respond with acceleration.
Absolutely! The Pedal commander compliments any tune, performance chip, or aftermarket add-on. We only intercept the electronic signal and remap the throttle curve, so its beauty lies in its simplicity. You will be pleased with the results.
No, the Pedal Commander is an easy plug-and-play installation that takes just a few minutes. Make sure to follow the instructions that's included with your unit to prevent any issues. Visit our Installation Page to watch installation videos as well.
Yes. Eco mode reduces the fuel that you use by decreasing your throttle response and improving your MPG.
The Pedal Commander is water resistant, but it is not water proof.
Yes! The Pedal Commander is just as effective on manual transmissions as it is on automatics.
Yes, we have a User Guide Manual available online that provides information about our device, installation, Bluetooth, control modes, and troubleshooting. Visit our User Guide Manual page to learn more.
Yes, we've partnered with GovX to offer a discount on our Pedal Commander store, click this link to learn more.
Product Questions
We recommend changing the modes of the PC unit ( Eco, City, Sport, or Sport+) while your foot is off the accelerator or while cruise control is disengaged. By doing this, it will prevent any CEL or EPC lights coming on and putting your vehicle into limp mode. Each of our modes have different signal strengths so we say to do this as a preventative measure.
To change modes, press the white star button. This will illuminate the LED light for City, Sport or Sport+.
ECO
Eco mode slows down the throttle response. It allows you to maximize fuel economy up to 20% over the stock ratings. It also doubles as a valet mode to keep a driver (or even your newly licensed teenager) from being able to accelerate above a certain rate.
***Eco mode is not in effect while your vehicle is in cruise control.***
CITY
City mode is perfect for daily driving. Many of our customers say that city mode allows the vehicle to accelerate as it should have from the factory. It gives you the response of an "old school" throttle cable with a 1:1 pedal-to-throttle acceleration ratio.
SPORT / SPORT+
Sport and Sport+ modes are not for the light hearted! Gives any vehicle the response and acceleration of a race car, allowing you to get up and go when you need to without waiting for the ECU to catch up to your foot. Perfect for spirited driving or on a race track. Please use with caution!
To go into ECO mode, you need to press and hold the yellow program button for 3 seconds. This is a safety feature meant to keep you from accidentally cycling into a mode with a drastically slower response.
Each mode can have its sensitivity adjusted to 9 different levels.
The minus button “-” will light a red LED and decrease the sensitivity from -1 to -4.
The plus button “+” will light a green LED and increase the sensitivity from +1 to +4.
When there is no LED lit between a number, you are in the base sensitivity setting for that mode.
To turn the Pedal Commander off, use the yellow program button to cycle through the modes. It should go from City, to Sport, to Sport+, and then to all the LED lights being off. When all the lights are off, Pedal Commander is off and you are back to your vehicle's stock throttle response.
The Pedal Commander has a memory that retains the last mode you left it in before you shut your vehicle off. You won't have to worry about putting it back into your favorite mode every time you go for a drive.
You do not need to worry about turning the Pedal Commander off manually. The Pedal Commander unit will automatically shut off when the ECU in your vehicle goes to "sleep," which is usually 5 minutes after you shut off the engine.
Shipping Questions
Pedal Commander orders are shipped Monday to Friday between 9:00 AM to 12:00 PM PST (excluding some holidays). Shipping cost will vary depending on the shipping method you choose during checkout. Check your email for tracking information. For more information on shippings and orders, visit our Orders and Shipping page.
We do have international shipping available on our website. Depending on the Duties and Taxes Law for the selected Country, custom fees may apply.
It is the customer's responsibility to pay these fees upon delivery of the package.
Yes, we have Local Pick-up available. For customers interested in Local Pick-up, please contact us at 805-365-1010, Mon - Fri 9AM - 5PM PST, or email us at customerservice@pedalcommander.com and we will coordinate a pick-up time.
We ship orders to the address provided by the customer at checkout. Once an order is forwarded to shipping, we will not be able to correct the address to which it is being delivered.
If you entered an incorrect shipping address, please read the options below that can be taken to resolve the issue.
1. Contact the post office.
If the package is being delivered to the same town, but the street or house number is incorrect, you will be able to contact your local carrier and request a local pick up. This will prevent the package from being delivered to the incorrect shipping address that was entered.
2. Wait for the package to be returned to the sender.
The package may be refused by the resident at the current address or will not be delivered by the carrier. In these instances, the package will then be returned to our warehouse and we will contact you to ask for the next step.
3. Contact the reception desk.
If the address the package was shipped to has a reception desk, you can contact them to see if they received your package, tell them to keep an eye out for your package and return to sender, or keep it there for you to pick up.
We, unfortunately, are not able to issue refunds or replacements for orders that were placed with an incorrect shipping address.
Returns & Exchanges
We want to make sure each customer is satisfied with their purchase. If you're looking to return your Pedal Commander Unit, we offer returns within 30 days of you receiving your order. You can return your PC Unit for a refund to the original payment method. There is a $9 Processing Fee that will be deducted from your original purchase price, allowing us to inspect the PC Unit for resale and replenish what was used in the kit.
- When returning the Pedal Commander, the shipping is the responsibility of the customer. We strongly suggest choosing a shipping option that provides a tracking number to ensure that your return makes it back to us. (We can provide a return shipping label, however, $10.99 will also be deducted from your original purchase price.)
- You may qualify for a partial refund if the returned product is damaged. We will assess the conditions once we receive the product back and notify you if the return does not qualify for a full refund.
- If the Pedal Commander is not returned in its original condition, then an additional Restocking Fee will be deducted from your original purchase price.
- Please contact customer service at customerservice@pedalcommander.com
- Once your request is approved, you will receive a confirmation email with our shipping guidelines.
- Within 30 days from the date of delivery.
- Units are in their original condition with no damage to the cables or the unit itself.
- In the original Pedal Commander packaging with the serial numbers uncovered.
- Air Fresheners
- Brackets
- Decals
- Donations
- Face Mask
- Hats/Bennies
- Jackets/Hoodies
- Lanyards
- Shipping Insurance
- Stickers
If the purchased product is faulty, reach out to us within 7 days of delivery.
If you are looking to exchange your Pedal Commander Unit for whatever reason, we offer exchanges within 30 days of receiving your order that was purchased directly from an authorized reseller or the Pedal Commander website. You can return your product for an exchange with a different Pedal Commander Unit at no charge, however, you will be responsible for the shipping costs.
We allow the exchange of a purchased Pedal Commander Unit within the first 30 days of purchase. Please contact customerservice@pedalcommander.com to receive exchange instructions. Once the exchange request has been submitted and approved, you will receive an email with additional instructions.
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Once you have submitted your return request, you will be informed if the request has been approved or rejected. If approved, the return request will be processed within 5-7 business days after the submitted form.
Once your returned item has been received and inspected by our receiving department, you will receive a notification via email stating that your refund has been issued. All refunds will be credited back to the original payment method used at the time of checkout.
Due to the shipping label being purchased from the shipping facilities and the package being delivered to the customer, the original shipping will not be refunded.
If you have any other queries regarding returns or refunds, please reach out to us at customerservice@pedalcommander.com
Warranty
Each Pedal Commander purchase comes with a 2-year product warranty as long as you can provide a copy of your receipt and purchase it through an authorized seller. This warranty is not transferable if you sell the unit or if you purchase it used.
For more information about our warranty, visit our Warranty page.