Due to recent events, all CSR's working remotely. Our phone lines will be down until further notice. For all inquiries, please reach out to our customer service team at firstname.lastname@example.org.
We are fulfilling your orders with the shipping method of your choice in a timely manner as is promised on our website. However, even though over 95% of packages are being delivered on time, please note that carriers i.e. USPS, UPS, FedEx etc. are not honoring the guarantee on time delivery due to COVID-19 crises. Therefore, unfortunately there will be no shipping cost refunds for delays.
We ask for your understanding during this time as we gather more information. We apologize for any delays and thank you for your patience.
During this time, our shipping department is working the best it can. Shipping cut off time is 12 pm PST (noon), and any order after 12 pm will ship out the next business day.
We ask for your understanding during this time as we gather more information. We apologize for the delay and thank you for your patience.